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If you are looking for Frequently Asked Questions (FAQ) for Barcode or Label printers – check here.




Video demonstrates how to use and setup the Address Book 

  • Adding an address book entry
  • Exporting and importing address book details in TopAccess 
Applicable for the following models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A
Watch Video

A3 Copiers

When troubleshooting a scan to e-Mail issue, an error code such as 2503 can be treated as an SMTP error 5.0.3. 

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the email has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)

 

Error Code

Meaning

2500

HOST NAME error: Destination mail address error

2501

HOST NAME error: Syntax error in parameters or arguments

In TopAccess:

Confirm that SMTP client is configured with a valid username and password.

Confirm that TCP/IP Host name matches the DDNS host name

2503

Destination mail address error

2504

HOST NAME error : Command parameter not implemented

In TopAccess:

Confirm that host name in DDNS is correct

2550

Destination mail address error

This is a general error and the reason can vary. Some reasons are:

-       Authentication may be required. Enter authentication details or setup a relay on your Mail server

-       Authenticated user doesn’t have permission to send on behalf of the from address

-       Mail server rejects emails that have come from an IP address is used in the “helo” string

2551

Destination mail address error

SMTP authentication is required

2552

Terminal/Destination mail address error

The email message exceeds the maximum size permitted. Change the setting on the mail server or try scanning at a lower resolution.

2553

Destination mail address error

Confirm the email address is correct.

Confirm the authentication settings are correct, or configure authentication

 

MFD Scan to Email error codes

Error Code

Meaning

2C6C

Invalid address

Confirm the email address is correct. Try adding it to the address book first and then select it when scanning.

2C66

Server Timeout Error.

Confirm DNS settings are correct and the DNS function is working correctly.

2C69

Can’t connect to SMTP server
Can't establish an SMTP connection with the entered address

Confirm the Mail server settings are correct. If using the name of a mail server, ensure DNS settings have been configured through TopAccess.

Confirm the Port setting is correct.

2C71

Failed SMTP Authentication

Confirm the username and password configured for authentication is correct.

Confirm the account used for authentication can send on behalf of the configured from address.]

2C10

System Access Abnormality

This can be caused by an incorrect network configuration ­– specifically the MTU.

For further information, please contact your local Toshiba Dealer.

 

A4 Desktop Devices

Error Code

Meaning

Connection Failure <-7>

Incorrect Port - Enter a different port number and test again. Common ports include 465, 587 and 25

Connection Failure <-10>

Validate CA should be turned on, user name incorrect - Try the opposite CA setting and try again. Try Full name and User name and test again

Connection Failure <-11>

Incorrect SMTP Server Address, Network Communication Issue - Enter correct SMTP server address, Check WAN, also check you can reach device via Web

Connection Failure <-19>

Incorrect Port or SSL / TLS setting - Input correct port or SSL/TLS settings (may have been an unauthenticated account initially)

Connection Failure <-22>

Incorrect date and time settings - Update the correct date and time on the device

Connection Failure <-52>

Validate CA has been checked - Uncheck Validate CA on printer email settings

Connection Failure <-504>

SMTP Server Authentication set to NTLM - Unrecognised Authentication type. Change Authentication to Applicable Plain / Login or None

Connection Failure <-530>

Enable SSL/TLS or SMTP Authentication set to None - Set to Negotiate and or Required and test again, Set Authentication to applicable setting and test again

Connection Failure <-534>

Allow account to use MFA, used to be the error code for Allow Secure Apps access - MFA procedure for Office365 and Gmail available to fix this issue

Connection Failure <-535>

User name and Password combination not accepted - Change user name and Password and test again.



There are several ways to monitor the MFD status. Listed below are some ways this can be done.

TopAccess Device screen

When navigating to TopAccess the Device information is displayed. If authentication is turned on, this is displayed after logging in.

This page gives a snapshot of the device, such as:
  • Network information (Serial Number, MAC address, Model etc)
  • Installed options (Finisher, Hole punch, Fax)
  • Toner Levels
  • Drawer configuration and remaining paper levels
 

Any messages, such as Toner low, waste toner cartridge needs replacing, paper empty will be displayed on this screen.

Email Notifications

Notifications can be configured for certain events, such as:
  • Drawer out of paper
  • Door/drawer open
  • Waste toner container full
  • Toner Empty
  • Paper Jam
  • Received Fax
  • Lost eCC connection
 For this function to work, the "Scan to email" function must be setup and working. Instructions on setting this up can be found here.
 
To setup Email notifications
  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on 'Administration'
  4. Enter the username and password (Admin / 123456)
  5. Click on 'Maintenance'
  6. Click on ' Notification'
  7. Under Email Setting, select the check box next to "Notify Administrator at Email Address 1" and enter the email address
  8. Select the items to receive notifications for
  9. Click Save

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Registration’
  4. Click on ‘Address Book’
  5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

  1. Press ‘User Functions’
  2. Press ‘Address’

To add an address:

  1. Press on a blank space to highlight it
  2. Press ‘Entry’
  3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
  4. Press ‘Ok’

To Edit an address:

Select the address and press ‘edit’

The process may vary slightly based on the model of MFD

TopAccess

A browsing interface built into your Toshiba device for user and admin functions

Allows you to access and setup

  • Device information such as installed options and consumable levels
  • Printing and scanning functions
  • Print and scan logs
  • Address book viewing and editing
  • Print and scan counters
  • Network and security functions
TopAccess
 Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A
Watch Video

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