Frequently Asked Questions

CAN LEGACY FMAUDIT ONSITE BE INSTALLED ON APPLE OR UNIX

Unfortunately Legacy FMAudit Onsite does not currently support Apple OSX or Unix

However there are other options such as:

• Electronic toner ordering and meter reading via email
• eBridge Cloud Connect (eCC) 

Contact your local Toshiba support for advice on these options

Note: 

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista.

To check the SNMP settings for a printer or MFD

1. Log into the web page fo the device
2. Fins SNMP settings
3. Enable or update settings as required (default community is Public)

For more detailed instruction, please refer to applicatable guides below

Desktop A4 Series1

Desktop A4 Series2

eBN Series 1 and 2

Put Chart in here for all the above models 

HOW DO I ADD A NEW MFD IP ADDRESS TO LEGACY FMAUDIT ONSITE?

To input the IP Address of the MFD into FMAudit Onsite you need to:

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Network" and click on "Add List"
3. Add IP Address and apply
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply

For more detailed instruction, please refer to this guide

Adding IP Address in FMAudit

Notes:

If you don't know the IP Address of the device please refer to FAQ article on finding the IP Address of the MFD

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista. 

CHECKING THAT PRINTANISTA IS WORKING

There are many reasons for your automated ordering system to fail

• Site Offline
• Device Offline
• Network Communication

Please see the guide below for detailed resolution instructions

FMAudit Onsite Legacy Restart Guide

Note: 

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista.

HOW DO I INSTALL LEGACY FMAUDIT ONSITE

Most installations take less than 10 minutes

It requires downloading a customised installer for your organisation and then running through the install process

Email  FMAudit@toshiba-tap.com if assistance is required

Please see the How to document for details below

How To document

Note: 

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista.

HOW TO SYNCHRONISE LEGACY FMAUDIT WITH ITS CENTRAL SERVER

To synchronise settings with the Central server restart the Legacy FMAudit Onsite application  

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Central Server" and click on "Apply"
4. Select "Meters Data" then click on "Start Now" then apply
5. Select "Supplies Data" then click on "Start Now" then apply
6. Select "Service Data" then click on "Start Now" then apply
7. To confirm update check the "Activity Log"

For more detailed instruction, please refer to guide

Restarting Legacy FMAudit Onsite

Note: 

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista.

SETTING UP LEGACY FMAUDIT ONSITE TO REPORT VIA PROXY

To configure the proxy settings you will need to know:

• The Proxy IP address and port
• Credentials (username and password) to send using the email address if authentication is required
• If necessary set Firewall Port exceptions (see associated FAQ)

Please refer to the guide on setting up via Proxy

FMAudit Reporting via Proxy

Note:

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista. 

Legacy Onsite DCA Information

PC/Server requirements for FMAudit Onsite

ECI DCA is recommended to be used with Printanista. However, legacy Onsite DCA currently functions with Printanista. PC/Server requirements for Onsite DCA:  

• Minimum 1GB RAM, 400 MB Disk Space
• .NET Framework 4.7.2 or newer
• Windows 10, 11, 2016, 2019, 2022
• Onsite Version 4.1.4
• Internet Explorer 11.0 or newer, Chrome, Firefox
• MDAC 2.8 or higher (normally included when Windows is installed)
• JET 4.0 or higher (normally included when Windows is installed)
• Loaded on a machine that is up 24/7 or at least the entire business day
• Must be logged on as a Local Administrator (or equivalent) during the installation   

Firewall considerations (Port 80 or 443) Outbound: 

Data transmission: 

• http or https://mps.eid.toshiba-tap.com
• Application: fmaonsite.exe
• SOAP over HTTP(s) must be allowed past firewall 

Network Requirements: 

• SNMP (Port 161) traffic must be routable across the LAN or WAN 
Note: If  MFD or Desktop printer is only connected via USB i.e. not connected to the network, FMAudit cannot be used 

Information about Printanista

1. What is Printanista?
2. What are the benefits?
3. How do I install and how long does it take?
4. Can I get the white paper?

• Please visit our Printanista Webpage Printanista Web Page