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If you are looking for Frequently Asked Questions (FAQ) for Barcode or Label printers – check here.




This guide allows the synchronization of the Address Book from one MFD to another.

   

Download Guide

 

e-BRIDGE Next Series III

  • e-STUDIO 2020AC / 2525AC / 3025AC / 3525AC / 4525AC / 5025AC / 6525AC
  • e-STUDIO 2528A / 5528A / 6528A / 7529A / 9029A

e-BRIDGE Next Series II

  • e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
  • e-STUDIO 2518A / 5518A / 7518A / 8518A
  • e-STUDIO 330AC / 400AC

e-BRIDGE Next Series I

  • e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC 
  • e-STUDIO 2508A / 3508A / 4508A /3508LP / 4508LP / 5508A / 7508A / 8508A

 

 

Configuration of a Secondary Network Card 

A guide on how to setup a secondary NIC (Network Interface Card) for the below Toshiba MFD's

Colour

  • e-STUDIO 2020AC
  • e-STUDIO 2525AC / 3025AC / 3525AC / 4535AC / 5525AC / 6525AC
  • e-STUDIO 6526AC / 6527AC / 7527AC

MonoChrome

  • e-STUDIO 2528A / 5525A / 6528A
  • e-STUDIO 7529A / 9029A

 

Download Guide 

 

This guide shows how to find out what the IP Address is of your Toshiba Device

  

Download

 

e-BRIDGE Next Series III

  • e-STUDIO 2020AC / 2525AC / 3025AC / 3525AC / 4525AC / 5025AC / 6525AC
  • e-STUDIO 2528A / 5528A / 6528A

e-BRIDGE Next Series II

  • e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
  • e-STUDIO 2518A / 5518A / 7518A / 8518A
  • e-STUDIO 330AC / 400AC

e-BRIDGE Next Series I

  • e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC 
  • e-STUDIO 2508A / 3508A / 4508A /3508LP / 4508LP / 5508A / 7508A / 8508A

A4 Desktop Series II

  • e-STUDIO 338CS / 388CP / 389CS / 479CS
  • e-STUDIO 408P / 408S / 409P / 409S / 478S / 528P 

A4 Desktop Series I

  • e-STUDIO 305CS / 385S / 305CP / 306CS
  • e-STUDIO 385P / 470P / 520P / 525P / 425S

 

 

For step-by-step instructions on how update your printers TCPIP address, click on the link below.

This guide covers A3 MFD series MFDs

Updating IP Range

For step-by-step instructions on how update your printers TCPIP address, click on the link below.

This setup guide was specifically designed for when you are working remotely e.g. at home.

This guide covers A4 Desktop 1 and Desktop 2 series Printers and MFDs

Updating IP Range

For step-by-step instructions on how to install print drivers on Mac OSX.

This setup guide was specifically designed for when you are working remotely e.g. at home. 

Watch Video 
Download PDF

For step-by-step instructions on how to Scan to Folder on Mac OSX.

This setup guide was specifically designed for when you are working remotely e.g. at home.

Mac OSX Scanning Guide

 

For remote desktop access, to provide troubleshooting support  

Watch Video

For remote desktop access, to provide troubleshooting support 

Watch Video

For step-by-step instructions on how to install print drivers on Windows 10.

This setup guide was specifically designed for when you are working remotely e.g. at home. 

Watch Video
Download A4 Desktop Guide PDF 
Download A3 Copier Guide PDF

 

For step-by-step instructions on how to Scan under Windows 10.

This setup guide was specifically designed for when you are working remotely e.g. at home.

Windows 10 Scanning Guide

 

Colour Calibration is recommended if issues arise around print quality, for example, prints are too light / dark or unreadable.

This may occur after a toner or drum is replaced.

  

Download

 

e-BRIDGE Next Series III

  • e-STUDIO 2020AC / 2525AC / 3025AC / 3525AC / 4525AC / 5025AC / 6525AC
  • e-STUDIO 2528A / 5528A / 6528A / 7529A / 9029A

e-BRIDGE Next Series II

  • e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
  • e-STUDIO 2518A / 5518A / 7518A / 8518A
  • e-STUDIO 330AC / 400AC

e-BRIDGE Next Series I

  • e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC 
  • e-STUDIO 2508A / 3508A / 4508A /3508LP / 4508LP / 5508A / 7508A / 8508A

 

 

Cleaning Main Charge and Laser Slit Glass

  • Follow this procedure if your print or copy output has lines, stripes or marks

Scan the QR code with your phone or tablet to watch the video

 Cleaning the Laser

DRUM

       Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO 
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO 
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO 
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO 
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A 

   
    Watch Video

Cleaning the DSDF Scanner

  • Use this procedure if you have lines, stripes or marks on the second side of your copies

Scan the QR code with your phone or tablet to watch the video

Cleaing DSDF

DSDF


Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO 
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO 
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO 
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO 
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A

    
    Watch Video 

Cleaning the RADF Scanner

  • Use this procedure if you have lines, stripes or marks on your copies

Scan the QR code with your phone or tablet to watch the video

Cleaing RADF

RADF

  Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO 
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO 
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO 
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO 
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A 

    
    Watch Video 

Connecting to your MFD using VNC

Allows you to connect to the device panel remotely via your computer to

  • Change settings such as user defaults and network configuration
  • Update security features such as Department codes
  • Test functionality and operation
  • Demonstrate and train on functions
VNC        Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO 
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO 
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO 
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO 
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A 

    
    Watch Video

Connecting via WIFI

Scan the QR code with your phone or tablet to watch the video

 Connecting to WIFI

    WIFI  
Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A 

    
    Watch Video

Finisher and DSDF Detach Procedure

A guide is on how to detach a Finisher or Document Feeder from a device so the Device can keep operating

Colour

  • e-STUDIO 2020AC / 3025AC / 3525AC / 5525AC / 6525AC

MonoChrome

  • e-STUDIO 2528A / 5525A / 6528A

 

Download

 

Changing toner varies slightly between models. Please refer to the image below as a reference. 

Further information for your specific model can be found in the User Guide for your specific device

png

Replace Waste Toner Bottle A3

Scan the QR code with your phone or tablet to watch the video

A3 Waste Toner

Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC 

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC 

Watch Video


Replacing Saddle Stitch Staples

Scan the QR code with your phone or tablet to watch the video

Adding Finisher Staples 

Staples
       Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO 
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO 
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO 
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO 
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A 

   
    Watch Video 

WiFi setup for the A4 Desktop Series II Devices

Series 2

Colour

  • e-STUDIO 338CS / 388CS / 388CP / 389CS / 479CS

MonoChrome

  • e-STUDIO 408S / 448S / 478S / 478P / 528P

 

Download Guide

Clearing Paper Jams

Scan the QR code with your phone or tablet to watch the video

Clearing Jams in Door A

Clearing Jams in Door A Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 478S
  • e-STUDIO 479CS

Watch Video

  
Clearing Optional Tray Jams

Clearing Optional Tray Jams Applicable for the following models:
  • e-STUDIO 338CS

Watch Video

  
Clearing Jams in Door C

Clearing Jam in Door C Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 479CS

Watch Video

  
Clearing Jams in MPF

Clearing Jam at MPF Applicable for the following models:
  • e-STUDIO 479CS

Watch Video

Clearing Jams in Tray 1

Clearing Jam in Tray 1 Applicable for the following models:
  • e-STUDIO 338CS

Watch Video

Clear Jam in Fuser Access Door

Remove Jammed Paper in Fuser Access Door Applicable for the following models:
  • e-STUDIO 389CS
  • e-STUDIO 479CS

Watch Video

Clearing Jam at E

Removing Jam at E Applicable for the following models:
  • e-STUDIO 479CS

Watch Video

Clearing Jam below Fuser 

Removing Jam below Fuser Applicable for the following models:
  • e-STUDIO 479CS
  • e-STUDIO 389CS

Watch Video

Clearing Jam in Standard Tray 

Removing Jam in Standard Paper Tray Applicable for the following models:
  • e-STUDIO 479CS
  • e-STUDIO 389CS

Watch Video

Clearing Paper Jam in Front Door

Clear Paper Jam in the Front Door Applicable for the following models:
  • e-STUDIO 408S
  • e-STUDIO 408P
  • e-STUDIO 478S
  • e-STUDIO 448S
  • e-STUDIO 528P

Watch Video

Clearing a Rear Paper Jam

Clearing a Rear Paper Jam Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 408S
  • e-STUDIO 408P
  • e-STUDIO 478S
  • e-STUDIO 479CS
  • e-STUDIO 448S

Watch Video

Clearing Paper Jam in Front Door

Clear Paper Jam in the Front Door Applicable for the following models:
  • e-STUDIO 408P
  • e-STUDIO 528P

Watch Video

Clearing Paper Jam in Staple Finisher

Clearing Jam in Staple Finisher Applicable for the following models:
  • e-STUDIO 478S
  • e-STUDIO 479CS

Watch Video

Clearing Jam in Duplex Unit

Clear Paper Jam in Duplex Unit Applicable for the following models:
  • e-STUDIO 389CS
  • e-STUDIO 478S
  • e-STUDIO 479CS

Watch Video

Installable Options

Scan the QR code with your phone or tablet to watch the video

Installing Optional Trays 

Installing Optional Trays
Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 478S
  • e-STUDIO 479CS

Watch Video

Installing a New Separator Bracket 

Install New Separator Bracket Applicable for the following models:
  • e-STUDIO 389CS

Watch Video

Remove The Separator Bracket 

Removing Separator Bracket Applicable for the following models:
  • e-STUDIO 389CS

Watch Video

Install New Pick Roller 

Install New Pick Roller Applicable for the following models:
  • e-STUDIO 479CS

Watch Video


Replace MPT Pick Roller

Replace MPF Pick Roller Applicable for the following models:
  • e-STUDIO 479CS

Watch Video


Replace Pick Roller in Optional Tray

Replace Pick Roller Opt Tray Applicable for the following models:
  • e-STUDIO 408S
  • e-STUDIO 408P
  • e-STUDIO 478S
  • e-STUDIO 479CS
  • e-STUDIO 528P

Watch Video

Replace ADF Pick Roller

Replacing the ADF Pick Roller Applicable for the following models:
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 478S
  • e-STUDIO 479CS

Watch Video

Replace Staple Cartridge

Replacing the Staple Cartridge Applicable for the following models:
  • e-STUDIO 478S
  • e-STUDIO 528P

Watch Video

 

Install 4 Bin Mailbox 

Installing 4 Bin Mailbox Applicable for the following models:
  • e-STUDIO 528P

Watch Video

Install Output Expander

Install Output Expander Applicable for the following models:
  • e-STUDIO 528P

Watch Video

Install Staple Finisher

Install Staple Finisher Applicable for the following models:
  • e-STUDIO 528P

Watch Video

Loading Paper Trays

Scan the QR code with your phone or tablet to watch the video

Loading Trays

Loading Paper Trays Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 388CP
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 408P
  • e-STUDIO 478S
  • e-STUDIO 479CS
  • e-STUDIO 528P

Watch Video


Loading MPF

Loading the MPF Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 388CP
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 408P
  • e-STUDIO 478S
  • e-STUDIO 479CS
  • e-STUDIO 528P

Watch Video


Loading Envelope in MPF

Loading MFP with Envelope Applicable for the following models:
  • e-STUDIO 479CS

Watch Video

Tray setup and configuration for A4 Desktop Devices

Items covered include:

  • Default Tray not set correctly
  • Tray Guide Adjustment
  • Checking settings using the Web Browser Interface

Series 2

Colour

  • e-STUDIO338CS / 388CS / 388CP / 389CS / 479CS

MonoChrome

  • e-STUDIO408S / 408P / 409S / 409P / 478S / 528P

Series 1

Colour

  • e-STUDIO305CS / 305CP 

MonoChrome

  • e-STUDIO385P / 385S / 525P 

 

Download Guide

Instructions on how to replace consumable items

400

Replacing Colour Process Units

Scan the QR code with your phone or tablet to watch the video

Colour Drum Replacement  
    Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC 
 Watch Video    
  Download PDF (K)    Download PDF (C)
  Download PDF (M)     Download PDF (Y)

Replacing Fuser Unit

Scan the QR code with your phone or tablet to watch the video

Matterhorn Fuser Replacement
    Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC
 Watch Video
 Download PDF

Replacing LCF Pick Feed Rollers

Scan the QR code with your phone or tablet to watch the video

Matterhorn LCF Pick Roller Replace

    Applicable for the following models:

  • e-STUDIO330AC
  • e-STUDIO400AC 
 Watch Video
 Download PDF

Replacing Transfer Unit  

Scan the QR code with your phone or tablet to watch the video

Matterhorn 2nd bias transfer roller
 Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC
 Watch Video 
 Download PDF

Replacing ADF Pick Roller

Scan the QR code with your phone or tablet to watch the video

Matterhorn ADF Roller Replace
 Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC
 Watch Video
 Download PDF

Replacing Bypass Feed Pick Rollers 

Scan the QR code with your phone or tablet to watch the video

Matterhorn Bypass Feed Roller Replace
 Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC
 Watch Video 
 Download PDF

Replacing Transfer Belt Cleaner 

Scan the QR code with your phone or tablet to watch the video

Matterhorn Transfer Belt Cleaner Replace
 Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC
 Watch Video 
 Download PDF

Replacing Upper Tray Feed Rollers 

Scan the QR code with your phone or tablet to watch the video

Matterhorn Upper Tray Feed Roller Replace
 Applicable for the following models:
  • e-STUDIO330AC
  • e-STUDIO400AC
 Watch Video
 Download PDF

Instructions on how to replace consumable items

409

Replacing a Drum or Toner

Scan the QR code with your phone or tablet to watch the video

409 Toner and Drum Repl Applicable for the following models:
  • e-STUDIO409S
  • e-STUDIO409P

Watch Video

Replacing a Pick Separator Pad

Scan the QR code with your phone or tablet to watch the video

Replace 409 Pick Separator Pad Applicable for the following models:
  • e-STUDIO409S
  • e-STUDIO409P

Watch Video

Replacing Feed Rollers

Scan the QR code with your phone or tablet to watch the video

409 Feed Roller replace Applicable for the following models:
  • e-STUDIO409S
  • e-STUDIO409P

Watch Video

Replacing ADF Separator Pad

Scan the QR code with your phone or tablet to watch the video

409 Separator Pad Applicable for the following models:
  • e-STUDIO409S
  • e-STUDIO409P

Watch Video


Install Waste Toner Bottle 

Scan the QR code with your phone or tablet to watch the video

Install Waste Toner Applicable for the following models:
  • e-STUDIO 479CS
  • e-STUDIO 338CS
  • e-STUDIO 388CP
  • e-STUDIO 389CS

Watch Video

 

Replacing The Fuser

Scan the QR code with your phone or tablet to watch the video

Installing a Colour Fuser

Installing New Colour Fuser Applicable for the following models:
  • e-STUDIO 479CS

Watch Video

Installing a Mono Fuser

Applicable for the following model
  • e-STUDIO 408P
  • e-STUDIO 528P

Watch Video

Toner and Image Unit Replacement

Scan the QR code with your phone or tablet to watch the video

Replace Waste Toner Bottle Colour Desktop 

A4 Waste Toner Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 305CS
Watch Video             

Replace Mono Image Drum 

Mono Drum Applicable for the following models:
  • e-STUDIO 408P
  • e-STUDIO 408S
  • e-STUDIO 528P 

Watch Video

Replace Colour Image Drum 

Replace Colour Drum A4 Applicable for the following models:
  • e-STUDIO 338S
  • e-STUDIO 305S

Watch Video

Toner and Image Unit Replacement 

 Toner and Image Unit Replacement Applicable for the following models: 
  • e-STUDIO 408S
  • e-STUDIO 408P
  • e-STUDIO 478S
  • e-STUDIO 448S
  • e-STUDIO 528P 

Watch Video


Replacing Colour Toner

Replacing Colour Toner Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 479CS

Watch Video


Removing Colour Consumables 

Removing Colour Consumables Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 479CS

Watch Video


Replacing Colour Consumables

Replacing Colour Consumables Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 479CS

Watch Video

 

 

 

Cleaning the Scanner Slit Glass

  • Follow this procedure if your print or copy output has lines, stripes or marks

Scan the QR code with your phone or tablet to watch the video

Cleaning the Scanner Applicable for the following models:
  • e-STUDIO 338CS
  • e-STUDIO 389CS
  • e-STUDIO 408S
  • e-STUDIO 478S
  • e-STUDIO 479CS

Watch Video

 

A4 Desktop printer meter reading

 

For the e-STUDIO 408P

Instructions

  • Press the "Spanner" button on the Control Panel 
  • Press the right "Arrow" button 4 times and then press the "OK" button on the "Reports" menu
  • Press the right "Arrow" button and then press the "OK" button on the "Device" menu
  • Then press the right "Arrow" button again 3 times and press the "OK" button on the "Asset Report" menu
  • Under the "Total Counter" on this printout is the "Mono Print Counts" 

 

For the e-STUDIO 409P

Instructions

  • Press the "Arrow" button 2 times and select "OK" on the "Settings" menu
  • Press the "Arrow" button to "Reports" and select the "OK" button
  • Select "OK" on the "Device" menu then select "OK" on the "Device Statistics", this will print out the counter report

 

For the e-STUDIO 408S / 409S / 478S / 528P / 338CS / 388CS / 388CP / 389CS / 479CS

Instructions

  • Press the "Spanner" icon titled "Settings" and scroll down to "Reports"
  • Select "Device", then "Asset Report", the totals will be displayed on the resulting printout

It is NOT recommended to swap empty or near-empty toner cartridges between devices.

Doing so can result in alert failures, as well as disrupt signals used for automatic toner ordering process in applications such as FMAudit.

Toshiba Copier / Printer Cleaning Guide

  • Precautions
  • Recommended Cleaning Solution 
  • Areas Recommended for Cleaning

Cleaning Guide

It is best practice to replace toner cartridges when the toner cartridge is completely empty (0%). When this occurs, a "Toner Empty" message will appear on the MFD and all print and copy jobs will be held until the empty toner cartridge is replaced.

For instructions on how to replace toner cartridges, please refer to the User Guide specific to your device.


Important Note: Replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine causing incorrect readings in applications such as FMAudit. 

 

Toshiba department codes and operation 

Common issues and setup such as 

  • How to add or delete department codes?
  • Enabling department codes
  • Using Quotas
  • Backing up and restoring Department Codes
  • Using department codes in a Mac or Windows PC
  • Enabling pop-up window to input my department code

FAQs when using Department Codes

Department Codes FAQ

Use the following guide to assist with the correct operation of department codes using your Toshiba printer driver in Windows

Printer Driver Department Codes 

The address book can be modified from TopAccess using a computer or from walk up.

Managing the Address Book from TopAccess:

  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on ‘Registration’
  4. Click on ‘Address Book’
  5. Click ‘Add Address’ to create an entry or click on the text of an existing entry to modify it.

Managing the Address Book from Walkup:

  1. Press ‘User Functions’
  2. Press ‘Address’

To add an address:

  1. Press on a blank space to highlight it
  2. Press ‘Entry’
  3. Press on a section to enter data. Minimum information is ‘First name’ and ‘email’ or ‘fax’ or both
  4. Press ‘Ok’

To Edit an address:

Select the address and press ‘edit’

The process may vary slightly based on the model of MFD

Basic Use of Department Codes Video

 

    Dept Codes  
Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A 

   
  Watch Video

Video demonstrates how to use and setup the Address Book 

  • Adding an address book entry
  • Exporting and importing address book details in TopAccess 
Applicable for the following models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A

Watch Video

All editions of Windows Server 2003 and XP are both End of Life (EOL) Microsoft products and as such Toshiba can no longer assure compatibility nor offer updated drivers to support either platform. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Windows Driver Package is provided "as is" with no technical support available.

Windows Driver Package (121MB)

Package Contains

Windows (Universal 2/PS3/XPS) - Version 7.149.3660.0

Network-Fax - Version 2.5.9.0

Supports

Server OS     : Windows2003 SP2

Client OS      : Windows XP SP3

Supported Device Table

e-STUDIO6570C

e-STUDIO4520C

e-STUDIO2540C

e-STUDIO855

e-STUDIO307

e-STUDIO306LP

e-STUDIO6560C

e-STUDIO3555C

e-STUDIO2330C

e-STUDIO756

e-STUDIO305

e-STUDIO307LP

e-STUDIO5560C

e-STUDIO3540C

e-STUDIO2055C

e-STUDIO755

e-STUDIO257

e-STUDIO407CS

e-STUDIO6550C

e-STUDIO3530C

e-STUDIO2051C

e-STUDIO656

e-STUDIO207L

e-STUDIO347CS

e-STUDIO6540C

e-STUDIO3520C

e-STUDIO2050C

e-STUDIO655

e-STUDIO506

e-STUDIO287CS

e-STUDIO6530C

e-STUDIO3055C

e-STUDIO2040C

e-STUDIO556

e-STUDIO456

e-STUDIO527S

e-STUDIO6520C

e-STUDIO3040C

e-STUDIO2020C

e-STUDIO555

e-STUDIO356

e-STUDIO477S

e-STUDIO5540C

e-STUDIO2830C

e-STUDIO857

e-STUDIO507

e-STUDIO306

 

e-STUDIO5520C

e-STUDIO2820C

e-STUDIO757

e-STUDIO457

e-STUDIO256

 

e-STUDIO5055C

e-STUDIO2555C

e-STUDIO657

e-STUDIO455

e-STUDIO255

 

e-STUDIO4555C

e-STUDIO2551C

e-STUDIO557

e-STUDIO357

e-STUDIO206L

 

e-STUDIO4540C

e-STUDIO2550C

e-STUDIO856

e-STUDIO355

e-STUDIO205L

 

 

All editions of Windows Server 2008 and 7 are both End of Life (EOL) Microsoft products and as such Toshiba can no longer assure compatibility nor offer updated drivers to support either platform. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Windows Driver Package is provided "as is" with no technical support available.

 
Supports

Server OS : Windows2008 R2

Client OS  : Windows 7 SP3


Package Information and Download Links

Toshiba Devices Package Type Package Contents Download Link

e-BRIDGE Next Series II

e-BRIDGE Next Series I

e-BRIDGE X Series II

e-BRIDGE X Series I

Application Package

  • Addressbook Viewer v4.1.15.0
  • Twain v4.1.8.0
  • FileDownloader v4.1.8.0
  • RemoteScanDriver v4.1.9.0
  • WIA Driver v4.1.9.0

Application Package (270 MB)

Windows Driver Package

  • Universal Printer 2 v7.204.4408.17
  • Universal PS3 v7.204.4408.17
  • Universal XPS v7.204.4408.9
  • Windows PPD v7.99

Windows Driver Package (278 MB)

Desktop A4 Series II

Desktop A4 Series I

Application Package
  • Network Twain v1.19.116.0
  • Phonebook v2.5.0.0
  • USB Twain v2.1.0.0
Application Package (64 MB)
Windows Driver Package
  • Fax v2.13.1.0
  • PCL5 v2.13.1.0
  • PCL XL v2.13.1.0
  • PS v2.13.1.0
Windows Driver Package (98 MB)

 

Supported Devices

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A


e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A / 3508LP / 4508LP / 5508A / 7508A / 8508A

 

e-BRIDGE X Series II
Colour e-STUDIO
2051C / 2050C / 2550C / 2555C / 3055C / 3555C / 4555C / 5055C / 5560C / 6560C / 6570C / 347CS / 347CSL / 407CS
Mono e-STUDIO
257 / 357 / 457 / 557 / 657 / 757 / 857 / 307LP / 477SL / 477S / 527S

 

e-BRIDGE X Series I
Colour e-STUDIO
2040C / 2540C / 3040C / 3540C / 4540C / 5540C / 6540C / 6550C
Mono e-STUDIO
256 / 306 / 356 / 456 / 556 / 656 / 756 / 856 / 306LP

 

Desktop A4 Series II
Colour e-STUDIO
338CS / 388CS / 388CP / 389CS / 479CS
Mono e-STUDIO
408P / 408S / 448S / 478S / 478P / 528P

 

Desktop A4 Series I
Colour e-STUDIO
305CS / 385S / 305CP / 306CS
Mono e-STUDIO
385P / 470P / 520P / 425S

 

Other Series
Mono e-STUDIO
2309A / 2822AF


The Operating Systems below have reached End of Life (EOL) and as such Toshiba can no longer assure compatibility nor offer updated drivers to support these platforms. If print drivers are required for these legacy operating systems they can be download from the link below.

Important Note - the Packages are provided "as is" with no technical support available.
 
Operating Systems:

Mac OS X 10.6 to 10.7

OS X 10.8 to macOS 11

 

Package Information and Download Links

 Operating Systems Toshiba Devices Package Contents Download Link

Mac OS X 10.6 to 10.7

OS X 10.8 to macOS 11

  e-BRIDGE Next Series II

  e-BRIDGE Next Series I

  e-BRIDGE X Series II

  e-BRIDGE X Series I

  • Toshiba ColorMFP v7.99
  • Toshiba MonoMFP v7.99
  • Toshiba ColorMFP v7.113.0.4
  • Toshiba MonoMFP v7.113.0.4
Mac OS X Package (16 Mb)

 

Supported Devices

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A / 3508LP / 4508LP / 5508A / 7508A / 8508A

e-BRIDGE X Series II
Colour e-STUDIO
2051C / 2050C / 2550C / 2555C / 3055C / 3555C / 4555C / 5055C / 5560C / 6560C / 6570C / 347CS / 347CSL / 407CS
Mono e-STUDIO
257 / 357 / 457 / 557 / 657 / 757 / 857 / 307LP / 477SL / 477S / 527S

e-BRIDGE X Series I
Colour e-STUDIO
2040C / 2540C / 3040C / 3540C / 4540C / 5540C / 6540C / 6550C
Mono e-STUDIO
256 / 306 / 356 / 456 / 556 / 656 / 756 / 856 / 306LP

Desktop A4 Series II
Colour e-STUDIO
338CS / 388CS / 388CP / 389CS / 479CS
Mono e-STUDIO
408P / 408S / 448S / 478S / 478P / 528P

Desktop A4 Series I
Colour e-STUDIO
305CS / 385S / 305CP / 306CS
Mono e-STUDIO
385P / 470P / 520P / 425S

Other Series
Mono e-STUDIO
2309A / 2822AF


There are several ways to print using a mobile device such as a tablet or smartphone. For the listed methods of mobile printing below, your device will need to be connected to the same network as the MFD you are printing to. 

e-BRIDGE Print and Capture App (iOS and Android)

This application is developed by Toshiba. It supports authentication, department codes, project code and various print options such as stapling. The application also integrates with Re-Rite (OCR software that runs on your server) to use OCR to output an editable or searchable format (DOCX, XLSX, Searchable PDF).

Files must be opened within the App to be printed. Printing from other applications such as an image viewer or web browser is not supported.


AirPrint (Apple iOS)

AirPrint is a mobile printing solution included with the Apple iOS v4.2 and later mobile operating systems. If you have a supported MFD Model AirPrint will need to be enabled to be discovered by your device.


Mopria (Android)

Mopria is a set of standards that enable printing from an Android mobile device to printers from different manufacturers or brands. The first execution of the standard has been for Google's Android operating system (4.4 or later).

Mopria does not support some functions such as stapling, department codes or authentication. It has limited print options.


These printing options are only supported on the following models. 

Colour

Mono

e-STUDIO2500AC

e-STUDIO5008A

e-STUDIO2000AC

e-STUDIO4508A

e-STUDIO2500AC

e-STUDIO3508A

e-STUDIO4505AC

e-STUDIO3008A

e-STUDIO3505AC

e-STUDIO2508A

e-STUDIO3005AC

e-STUDIO2008A

e-STUDIO2505AC

e-STUDIO4508A

e-STUDIO5005AC

e-STUDIO3508A

e-STUDIO7506AC

e-STUDIO3008A

e-STUDIO6506AC

e-STUDIO2508A

e-STUDIO5506AC

e-STUDIO2008A

e-STUDIO407CS

e-STUDIO5008A

e-STUDIO347CS

e-STUDIO7508A

e-STUDIO2550C

e-STUDIO6508A

e-STUDIO2050C

e-STUDIO5508A

e-STUDIO5055C

e-STUDIO8508A

e-STUDIO4555C

e-STUDIO457

e-STUDIO3555C

e-STUDIO357

e-STUDIO3055C

e-STUDIO307

e-STUDIO2555C

e-STUDIO257

e-STUDIO5560C

e-STUDIO507

e-STUDIO6570C

e-STUDIO477S

e-STUDIO6560C

e-STUDIO527S

e-STUDIO2051C

e-STUDIO307LP

e-STUDIO507

e-STUDIO457

e-STUDIO357

e-STUDIO307

e-STUDIO257

e-STUDIO507

e-STUDIO857

e-STUDIO757

e-STUDIO657

e-STUDIO557

e-STUDIO307LP



To print a booklet from either a Windows or Mac please follow the instructions from the guides below

For full functionality a Toshiba driver downloaded from the Toshiba web site must be used

Windows Booklet Guide

Apple Mac Booklet Guide 

By default, a confirmation page is printed out whenever a scan job is completed on an A4 Desktop device.

This guide provides steps on how to configure this feature so that a confirmation page is printed out only when a scan job has failed.

 

Scan Notifications Guide

 

A4 Desktop Series II

  • e-STUDIO 338CS / 388CP / 389CS / 479CS
  • e-STUDIO 408P / 408S / 409P / 409S / 478S / 528P 

A4 Desktop Series I

  • e-STUDIO 305CS / 385S / 305CP / 306CS
  • e-STUDIO 385P / 470P / 520P / 525P / 425S

 

 

Adding Embedded Front Panel Apps 

box Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A

Watch Video

Splitting a document being scanned into pages using e-Mail Fragmentation

The purpose of this guide is to provide an outline of the Mail Fragmentation process using the Page Split setting and how to configure.

Colour

  • e-STUDIO 2020AC
  • e-STUDIO 2525AC / 3025AC / 3525AC / 4535AC / 5525AC / 6525AC
  • e-STUDIO 6526AC / 6527AC / 7527AC

MonoChrome

  • e-STUDIO 2528A / 5525A / 6528A
  • e-STUDIO 7529A / 9029A

 

Download Guide 

 

eBN III Series Book Scanning Function

A guide on how to scan a bound book using the Scanning Function for the below Toshiba MFD's

Colour

  • e-STUDIO 2020AC / 3025AC / 3525AC / 5525AC / 6525AC

MonoChrome

  • e-STUDIO 2528A / 5525A / 6528A

 

Download

 

SMTP e-Mail Setup - Common ISP and Server Configurations

To access files stored on the MFD hard drive you will need to know the IP address of the MFD.

Finding the MFD IP Address:

  1. Enter ‘User Functions’
  2. Press the ‘Admin’ Tab
  3. Enter the password (default is 123456) and press OK
  4. Press ‘Network’
  5. Press ‘IPV4’

The IP address will be displayed.

Follow the instructions based on your operating system. In the examples, the MFD IP address used is 192.168.1.10. When following the steps, replace this with your MFD IP address

Windows:

  1. Click on ‘Start’ or the
  2. Type \\192.168.1.10 and press ‘Enter’
  3. Double click on the folder called ‘file_share’ to access the files, or right click on the folder and select ‘map network drive’ to have a permanent link

Apple Mac OS X:

  1. Open ‘Finder’
  2. Click ‘Go’
  3. Select ‘Connect to Server…’
  4. Enter 'smb://192.168.1.10/file_share'
  5. Press ‘Connect’ (click the ‘+’ to save it as a favourite server)
  6. The files stored on the MFD hard drive will be displayed

For step-by-step instructions on:

  • Identifying if you are using Gmail
  • Creating a Gmail account
  • "Scan to e-Mail" configuration of your Toshiba device

This will enable you to be able to scan, forward faxes or send notifications via e-Mail for the below functions:

  • Scanning documents to e-Mail
  • Sending notifications via e-Mail
  • Forwarding faxes to an e-Mail address
  • Using the Kōdo Cloud Application to send and receive faxes
  • Printing e-Mails (using POP3) 

Gmail Scan to e-Mail Guide

For step-by-step instructions on:

  • Identifying if you are using Microsoft 365
  • Microsoft 365 Setup 
  • "Scan to e-Mail" configuration of your Toshiba device

This will enable you to be able to scan, forward faxes or send notifications via e-Mail for the below functions:

  • Scanning documents to e-Mail
  • Sending notifications via e-Mail
  • Forwarding faxes to an e-Mail address
  • Using the Kōdo Cloud Application to send and receive faxes

 

Microsoft 365 Scan to e-Mail Guide for Basic Authentication

 

For Guides specific to an A3 or A4 Toshiba device, refer to the table below

e-BRIDGE Next Series III

  • e-STUDIO 2020AC / 2525AC / 3025AC / 3525AC / 4525AC / 5025AC / 6525AC
  • e-STUDIO 6526AC / 6527AC / 7527AC
  • e-STUDIO 2528A / 5528A / 6528A
  • e-STUDIO 7529A / 9029A

e-BRIDGE Next Series II

  • e-STUDIO 2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
  • e-STUDIO 2518A / 5518A / 7518A / 8518A
  • e-STUDIO 330AC / 400AC

e-BRIDGE Next Series I

  • e-STUDIO 2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC 
  • e-STUDIO 2508A / 3508A / 4508A /3508LP / 4508LP / 5508A / 7508A / 8508A
Toshiba A3 Device Guide for Basic Authentication

A4 Desktop Series II

  • e-STUDIO 338CS / 388CP / 389CS / 479CS
  • e-STUDIO 408P / 408S / 409P / 409S / 478S / 528P 

A4 Desktop Series I

  • e-STUDIO 305CS / 385S / 305CP / 306CS
  • e-STUDIO 385P / 470P / 520P / 525P / 425S
 Toshiba A4 Device Guide for Basic Authentication

 

 

For step-by-step instructions on:

  • Microsoft 365 Setup
  • "Scan to e-Mail" configuration of your Toshiba Device
  • "e-Mail Printing" configuration of your Toshiba Device

This will enable you to be able to:

  • Scan documents to e-Mail (SMTP Client)
  • e-Mail Printing (POP3 Client)

 

Microsoft 365 Scan to e-Mail Guide for Modern Authentication

 

Supported Devices

Firmware

Colour

  • e-STUDIO2020AC / 3025AC / 3525AC / 5525AC / 6525AC
  • e-STUDIO6526AC / 6527AC / 7527AC
V1801 or later

MonoChrome

  • e-STUDIO2528A / 5525A / 6528A
  • e-STUDIO7529A / 9029A
V1801 or later

e-BRIDGE Plus Application Single Sign-on setup and configuration 

Click on the download button for Information on our Apps using Single Sign-On

 

Download

A3 Copiers

When troubleshooting a scan to e-Mail issue, an error code such as 2503 can be treated as an SMTP error 5.0.3. 

If the error code as a letter such as 2C14, the error is generated by the MFD and is usually displayed before the email has been sent.

SMTP Error Codes (MFD has successfully contacted the Mail server and the Mail server has returned an error code)

 

Error Code

Meaning

2500

HOST NAME error: Destination mail address error

2501

HOST NAME error: Syntax error in parameters or arguments

In TopAccess:

Confirm that SMTP client is configured with a valid username and password.

Confirm that TCP/IP Host name matches the DDNS host name

2503

Destination mail address error

2504

HOST NAME error : Command parameter not implemented

In TopAccess:

Confirm that host name in DDNS is correct

2550

Destination mail address error

This is a general error and the reason can vary. Some reasons are:

-       Authentication may be required. Enter authentication details or setup a relay on your Mail server

-       Authenticated user doesn’t have permission to send on behalf of the from address

-       Mail server rejects emails that have come from an IP address is used in the “helo” string

2551

Destination mail address error

SMTP authentication is required

2552

Terminal/Destination mail address error

The email message exceeds the maximum size permitted. Change the setting on the mail server or try scanning at a lower resolution.

2553

Destination mail address error

Confirm the email address is correct.

Confirm the authentication settings are correct, or configure authentication

 

MFD Scan to Email error codes

Error Code

Meaning

2C6C

Invalid address

Confirm the email address is correct. Try adding it to the address book first and then select it when scanning.

2C66

Server Timeout Error.

Confirm DNS settings are correct and the DNS function is working correctly.

2C69

Can’t connect to SMTP server
Can't establish an SMTP connection with the entered address

Confirm the Mail server settings are correct. If using the name of a mail server, ensure DNS settings have been configured through TopAccess.

Confirm the Port setting is correct.

2C71

Failed SMTP Authentication

Confirm the username and password configured for authentication is correct.

Confirm the account used for authentication can send on behalf of the configured from address.]

2C10

System Access Abnormality

This can be caused by an incorrect network configuration ­– specifically the MTU.

For further information, please contact your local Toshiba Dealer.

 

A4 Desktop Devices

Error Code

Meaning

Connection Failure <-7>

Incorrect Port - Enter a different port number and test again. Common ports include 465, 587 and 25

Connection Failure <-10>

Validate CA should be turned on, user name incorrect - Try the opposite CA setting and try again. Try Full name and User name and test again

Connection Failure <-11>

Incorrect SMTP Server Address, Network Communication Issue - Enter correct SMTP server address, Check WAN, also check you can reach device via Web

Connection Failure <-19>

Incorrect Port or SSL / TLS setting - Input correct port or SSL/TLS settings (may have been an unauthenticated account initially)

Connection Failure <-22>

Incorrect date and time settings - Update the correct date and time on the device

Connection Failure <-52>

Validate CA has been checked - Uncheck Validate CA on printer email settings

Connection Failure <-504>

SMTP Server Authentication set to NTLM - Unrecognised Authentication type. Change Authentication to Applicable Plain / Login or None

Connection Failure <-530>

Enable SSL/TLS or SMTP Authentication set to None - Set to Negotiate and or Required and test again, Set Authentication to applicable setting and test again

Connection Failure <-534>

Allow account to use MFA, used to be the error code for Allow Secure Apps access - MFA procedure for Office365 and Gmail available to fix this issue

Connection Failure <-535>

User name and Password combination not accepted - Change user name and Password and test again.



Messages can be cleared by pressing 'Function Clear' twice in quick succession. This will clear messages such as "Scan to email was unsuccessful" or "Power Failure".

The default password is '123456'. 

On some printers the password will be 'aaaaaa'. 

If either of these passwords don't work it means that it has been changed and you should contact your IT support or your local Toshiba dealer.

Switch the MFD off and check for any paper jams. Also open and close any covers to reset the sensors.

The MFD specifications such as supported paper types, continuous copy speed and the equipment size can be found in the Quick Start Guide. Other specification guides can be found by searching the knowledge base and selecting "MFD Guides" as the content type.

The likely cause is that the contrast wheel has been adjusted. This is located underneath the control panel on some models. 


If your MFD doesn't have a contrast wheel the brightness setting can be adjusted through "User functions > General > Display settings".

There are several ways to monitor the MFD status. Listed below are some ways this can be done.

TopAccess Device screen

When navigating to TopAccess the Device information is displayed. If authentication is turned on, this is displayed after logging in.

This page gives a snapshot of the device, such as:
  • Network information (Serial Number, MAC address, Model etc)
  • Installed options (Finisher, Hole punch, Fax)
  • Toner Levels
  • Drawer configuration and remaining paper levels
 

Any messages, such as Toner low, waste toner cartridge needs replacing, paper empty will be displayed on this screen.

Email Notifications

Notifications can be configured for certain events, such as:
  • Drawer out of paper
  • Door/drawer open
  • Waste toner container full
  • Toner Empty
  • Paper Jam
  • Received Fax
  • Lost eCC connection
 For this function to work, the "Scan to email" function must be setup and working. Instructions on setting this up can be found here.
 
To setup Email notifications
  1. Open Internet Explorer
  2. Type the IP address of the MFD in the URL bar
  3. Click on 'Administration'
  4. Enter the username and password (Admin / 123456)
  5. Click on 'Maintenance'
  6. Click on ' Notification'
  7. Under Email Setting, select the check box next to "Notify Administrator at Email Address 1" and enter the email address
  8. Select the items to receive notifications for
  9. Click Save

Messages can be cleared by pressing 'Function Clear' twice in quick succession. This will clear messages such as "Scan to email was unsuccessful" or "Power Failure".

TopAccess

A browsing interface built into your Toshiba device for user and admin functions

Allows you to access and setup

  • Device information such as installed options and consumable levels
  • Printing and scanning functions
  • Print and scan logs
  • Address book viewing and editing
  • Print and scan counters
  • Network and security functions
TopAccess
Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A

Watch Video

These message refer to the waste toner bottle. It could need to be shaken to level the amount of toner, or need replacing.

The MFD specifications such as supported paper types, continuous copy speed and the equipment size can be found in the Quick Start Guide. Other specification guides can be found by searching the knowledge base and selecting "MFD Guides" as the content type.

On the top of the machine printed on a white or red Toshiba sticker.
This is due to the 'Interrupt' button being pressed. To return the MFD to a normal state, press the 'Interrupt' button again.

Adding Embedded Front Panel Apps 

box Applicable to the Following Models

e-BRIDGE Next Series II
Colour e-STUDIO
2010AC / 2515AC / 3015AC / 3515AC / 4515AC / 5015AC / 5516AC / 6516AC / 7516AC
Mono e-STUDIO
2518A / 5518A / 7518A / 8518A

e-BRIDGE Next Series I
Colour e-STUDIO
2000AC / 2505AC / 3005AC / 3505AC / 4505AC / 5005AC / 5506AC / 6506AC / 7506AC
Mono e-STUDIO
2508A / 3508A / 4508A 3508LP / 4508LP / 5508A / 7508A / 8508A

Watch Video

PaperCut

PAPERCUT SETUP AND CONFIGURATION

Note: These videos are for Toshiba MFD's that have been configured for use with PaperCut

Introduction to   PaperCut


Setup of Virtual Queue and Job Release 
Best Practise setup for Print Queues and PaperCut
 Watch Video
     
Setup of Mobility Print
Printing from your iPhone or Android Device
   Watch Video 
     
Authentication Settings
Setup how End Users Authenticate on the Front Panel 
   Watch Video 
     
Basic User Client Setup
Basic installation of the pop up client
   Watch Video 
     
How to Setup a Report
Utilising Reports in the PaperCut Console
   Watch Video 
     
Customising PaperCut
Add your company logos and other custom items
   Watch Video 
     
Scripting PaperCut
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e-BRIDGE Plus Application Single Sign-on setup and configuration 

Click on the download button for Information on our Apps using Single Sign-On

 

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Logging into FMAudit Central

  1. Navigate to https://mps.eid.toshiba-tap.com
  2. Login with your email address and password (if unsure of password, follow "forgot password" process)

If you require assistance or additional email addresses to be added, email  your request to FMAudit@toshiba-tap.com

 

Check if device is reporting

Once logged in to FMAudit Central, 

  1. Navigate to the "Devices" tab
  2. The “Last Audit Date” is the last time audit data was received for that device

If today's date is not displayed, then the device is not active on FMAudit and further investigation by the customer / I.T is required. In such cases, Toshiba will not be aware of the current toner levels and toner will need to be ordered via another toner ordering method.


Checking if alert has triggered

  1. Click on the (i) icon for the device
  2. Click on supplies
  3. The date in the “suppression” column is displayed as “date the alert was triggered + 24 months”. E.g if the date in the suppression column reads 6/8/2020 then an alert was triggered on the 6/8/2018.
  4. The alert suppression will be automatically removed once the toner level increases by more than 5%.
Its important not to swap toners between devices as it can result in alert failure and toner not being sent.
If you notice a device is low on toner and you have not received a replacement please contact FMAudit@toshiba-tap.com
 
 
Reports

There are a variety of reports that can be run from the reports tab. Some popular reports are:

Device Reporting Status

This will show the devices that are reporting under the account. It can be sheduled to only show devices that have stopped reporting to FMAudit Central.

Supplies Levels

This will display all the toner levels and can highlight items under a certain percentage.

Supply Replacement

This report shows when the toner was last replaced, and the level it was at when it prior to replacement.



 

 

To input the IP Address of the MFD into FMAudit Onsite you need to:

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Network" and click on "Add List"
3. Add IP Address and apply
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply

For more detailed instruction, please refer to guide Adding IP Address in FMAudit

Note: If you don't know the IP Address of the device please refer to FAQ article on finding the IP Address of the MFD

Most installations take less than 10 minutes

It requires downloading a customised installer for your organisation and then running through the install process

Email  FMAudit@toshiba-tap.com if assistance is required

Please see How-To document for detailed install instructions

Setting up and configuring FMAudit Onsite to report via Proxy

To configure the proxy settings you will need to know:

  • The Proxy IP address and port
  • Credentials (username and password) to send using the email address if authentication is required
  • If necessary set Firewall Port exceptions (see associated FAQ)

Please refer to the guide on setting up FMAudit Reporting via Proxy

Setting up and configuring FMAudit Onsite to send reports via e-Mail

To configure the scan to e-Mail you will need to know the settings for your Mail server such as:

  • IP address
  • Port
  • The e-Mail address that e-Mails will be sent from
  • Credentials (username and password) to send using the e-mail address if authentication is required.
  • Please refer to the guide on setting up FMAudit Reporting via E-Mail

 

PC/Server requirements for FMAudit Onsite

Note: Linux and Apple Mac not supported

  • Minimum 1GB RAM, 30 MB Disk Space
  • .NET Framework 2.0 or higher
  • Internet Explorer 7.0 or higher
  • MDAC 2.8 or higher (normally included when Windows is installed)
  • JET 4.0 or higher (normally included when Windows is installed)
  • Loaded on a machine that is up 24/7 or at least the entire business day
  • Must be logged on as a Local Administrator (or equivalent) during the installation 

Firewall considerations (Port 80 or 443) Outbound: 

Data transmission: 

Network Requirements: 

  • SNMP (Port 161) traffic must be routable across the LAN or WAN 
  • Note: If  MFD or Desktop printer is only connected via USB i.e. not connected to the network, FMAudit cannot be used 

 

 

Unfortunately FMAudit Onsite does not currently support Apple OSX or Unix

However there are other options such as:

  • Electronic toner ordering and meter reading via email
  • eBridge Cloud Connect (eCC) 

Contact your local Toshiba support for advice on these options

There are many reasons for your automated ordering system to fail

  • Site Offline
  • Device Offline
  • Network Communication

Please see FMAudit Onsite Restart Guide for detailed resolution instructions

To synchronise settings with the Central server restart the FMAudit Onsite application  

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Central Server" and click on "Apply"
4. Select "Meters Data" then click on "Start Now" then apply
5. Select "Supplies Data" then click on "Start Now" then apply
6. Select "Service Data" then click on "Start Now" then apply
7. To confirm update check the "Activity Log"

For more detailed instruction, please refer to guide Restarting FMAudit Onsite

It is important NOT to replace the toner at this point. 

A "Toner Near Empty" message signifies that the toner cartridge level is at 20%, replacing a toner cartridge before it is empty (0%) will trigger alert issues from the machine. 

The "Toner Near Empty" alert was designed to act as a prompt for the end-user to organize replacement toner(s) from your Toshiba supplier from applications such as FMAudit.

  1. What is FMAudit?
  2. What are the benefits?
  3. How do I install and how long does it take?
  4. Can I get the white paper?
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