Frequently Asked Questions

CAN FMAUDIT ONSITE BE INSTALLED ON APPLE OR UNIX

Unfortunately FMAudit Onsite does not currently support Apple OSX or Unix

However there are other options such as:

• Electronic toner ordering and meter reading via email
• eBridge Cloud Connect (eCC) 

Contact your local Toshiba support for advice on these options

FMAUDIT CENTRAL DEVICE MANAGEMENT

Logging into FMAudit Central

1. Navigate to https://mps.eid.toshiba-tap.com
2. Login with your email address and password (if unsure of password, follow "forgot password" process)

If you require assistance or additional email addresses to be added, email  your request to FMAudit@toshiba-tap.com

 

Check if device is reporting

Once logged in to FMAudit Central, 

1. Navigate to the "Devices" tab
2. The “Last Audit Date” is the last time audit data was received for that device

If today's date is not displayed, then the device is not active on FMAudit and further investigation by the customer / I.T is required. In such cases, Toshiba will not be aware of the current toner levels and toner will need to be ordered via another method:

Toner Ordering.

Checking if alert has triggered

1. Click on the (i) icon for the device
2. Click on supplies
3. The date in the “suppression” column is displayed as “date the alert was triggered + 24 months”. E.g if the date in the suppression column reads 6/8/2020 then an alert was triggered on the 6/8/2018.
4. The alert suppression will be automatically removed once the toner level increases by more than 5%.

Its important not to swap toners between devices as it can result in alert failure and toner not being sent.
If you notice a device is low on toner and you have not received a replacement please contact FMAudit@toshiba-tap.com

There are a variety of reports that can be run from the reports tab. Some popular reports are:

Device Reporting Status

This will show the devices that are reporting under the account. It can be sheduled to only show devices that have stopped reporting to FMAudit Central.

Supplies Levels

This will display all the toner levels and can highlight items under a certain percentage.

Supply Replacement

This report shows when the toner was last replaced, and the level it was at when it prior to replacement.

HOW DO I ADD A NEW MFD IP ADDRESS TO FMAUDIT ONSITE?

To input the IP Address of the MFD into FMAudit Onsite you need to:

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Network" and click on "Add List"
3. Add IP Address and apply
4. Select "Historical Data" then click on "Start Now" then apply
5. Select "Status Data" then click on "Start Now" then apply

For more detailed instruction, please refer to this guide

Adding IP Address in FMAudit

Note: If you don't know the IP Address of the device please refer to FAQ article on finding the IP Address of the MFD

CHECKING THAT FMAUDIT IS WORKING

There are many reasons for your automated ordering system to fail

• Site Offline
• Device Offline
• Network Communication

Please see the guide below for detailed resolution instructions

FMAudit Onsite Restart Guide 

HOW DO I INSTALL FMAUDIT ONSITE

Most installations take less than 10 minutes

It requires downloading a customised installer for your organisation and then running through the install process

Email  FMAudit@toshiba-tap.com if assistance is required

Please see the How to document for details below

How To document 

HOW TO SYNCHRONISE FMAUDIT WITH ITS CENTRAL SERVER

To synchronise settings with the Central server restart the FMAudit Onsite application  

Log into FMAudit Onsite

1. Select "Settings"
2. Select "Central Server" and click on "Apply"
4. Select "Meters Data" then click on "Start Now" then apply
5. Select "Supplies Data" then click on "Start Now" then apply
6. Select "Service Data" then click on "Start Now" then apply
7. To confirm update check the "Activity Log"

For more detailed instruction, please refer to guide

Restarting FMAudit Onsite

SETTING UP FMAUDIT ONSITE TO REPORT VIA PROXY

To configure the proxy settings you will need to know:

• The Proxy IP address and port
• Credentials (username and password) to send using the email address if authentication is required
• If necessary set Firewall Port exceptions (see associated FAQ)

Please refer to the guide on setting up via Proxy

FMAudit Reporting via Proxy

SETUP AND CONFIGURE FMA ONSITE TO REPORT VIA EMAIL

To configure the scan to e-Mail you will need to know the settings for your Mail server such as:

• IP address
• Port
• The e-Mail address that e-Mails will be sent from
• Credentials (username and password) to send using the e-mail address if authentication is required.

FMAudit Reporting via E-Mail

SYSTEM REQUIREMENTS AND PREREQUISITES

PC/Server requirements for FMAudit Onsite

Note: Linux and Apple Mac not supported

• Minimum 1GB RAM, 30 MB Disk Space
• .NET Framework 2.0 or higher
• Internet Explorer 7.0 or higher
• MDAC 2.8 or higher (normally included when Windows is installed)
• JET 4.0 or higher (normally included when Windows is installed)
• Loaded on a machine that is up 24/7 or at least the entire business day
• Must be logged on as a Local Administrator (or equivalent) during the installation 

Firewall considerations (Port 80 or 443) Outbound: 

Data transmission: 

• http or https://mps.eid.toshiba-tap.com
• Application: fmaonsite.exe
• SOAP over HTTP(s) must be allowed past firewall 

Network Requirements: 

• SNMP (Port 161) traffic must be routable across the LAN or WAN 
Note: If  MFD or Desktop printer is only connected via USB i.e. not connected to the network, FMAudit cannot be used