| Service name |
Service Description |
| DATTO BACKUP |
Server Backup and Disaster Recovery
- Onsite backup
- Offsite backup
- Hosted disaster recovery |
| PROACTIVE SECURITY |
Antivirus - Anti Ransomware Patch management |
| MANAGED DESKTOP BASIC PER DEVICE |
Includes :
- Onsite and remote Support
- Antivirus
- Patch Management
- Assets Lifecycle Management |
| MANAGED DESKTOP STD PER DEVICE |
Includes :
- Onsite and remote Support
- Antivirus
- Anti Ransomware
- Anti Spam
- Patch Management
- Office 365 Backup
- Assets Lifecycle Management |
| MANAGED DESKTOP ADVANCE PER DEVICE |
Includes :
- Onsite and remote Support
- Antivirus
- Anti Ransomware
- Anti Spam
- Advance Threat Protection
- Application Whitelisting
- Patch Management
- Office 365 Business Std
- Office 365 Backup
- Asset Lifecycle management |
| MANAGED NETWORK PER NETWROK |
Includes: Printer Management
- Router Management
- Firewall Management
- WiFi App management |
MANAGED SERVER PER
SERVER |
Includes :
- Onsite and remote Support
- Antivirus
- Anti Ransomware
- Anti Spam
- Patch Management
- Server Hardware Monitoring
- Assets Lifecycle Management |
|
|
| OFFICE 365 |
| Service name |
Service Description |
| Basic |
Email and Web Apps |
| Standard |
Email, Web app and local install |
| Enterprise 3 |
Email, Web app and local install + 100GB Mailbox |
| Enterprise 5 |
Email, Web app, local install, 100GB Mailbox + Advanced Threat protection |
| E1 NFP |
Not for profit Office 365 email |
| OpenVPN |
Secure remote access via VPN |
|
|
| VOICE AND FAX |
| Service name |
Service Description |
| E-FAX |
Internet Fax service - Send and Receive unlimited fax |
| PHONES SYSTEM |
Cloud Hosted VOIP Phones with unlimited local and national calls |
|
|
|
|
| INTERNET AND PHONES |
| Service name |
Service Description |
| NBN 100/100 |
Enterprise NBN Connection Symmetrical Speed :100/100 |
| NBN 100/40 |
Business NBN Speed 100/40 |
| POP_UP WI_FI |
Business Wireless Broad Band 200 GB Per Month |
|
|
| INFRASTRUCTURE AS A SERVICE |
| Service name |
Service Description |
| ORION VM |
Custom cloud hosted servers and networks designed to your needs |
| VULT R VM |
Custom cloud hosted servers and networks designed to your needs |
|
|
|
|
| EXTENDED DESCRIPTIONS |
| Service name |
Service Description |
| DATTO BACKUP |
Data backup performs a Full Server Image backup every hour from 8 am to 6 pm. This backup contains every file inside your server.
Backups are encrypted and sent offsite daily to a datacenter in Australia.
Backup are retained in the following format :
- Hourly for a day
- Daily for 7 days
- Weekly for a month
- Monthly for a year
- Yearly for 1 year
The service includes 30 Days of hosted disaster recovery for your protected servers . the server will be virtualized in an australian data centre and access will be provided via VPN . |
| ONSITE AND REMOTE SUPPORT |
Access our full IT Helpdesk team onsite and remotely via phone, email or chat
Helpdesk available 24/7
Onsite 8 am to 6 pm
Available resources :
- Helpdesk - Change management, triage and dispatch
- Level 1 Tech for equipment installation and basic troubleshooting
- Level 2 Tech for day to day change management
- Level 3 Tech for Network and advance issues
- Level 5 for server and critical infrastructure |
| ANTIVIRUS |
Endpoint virus protection for every device under your managed service |
| ANTI RANSOMWARE |
Detection and isolation of Ransomware for every device under your managed service |
| ANTI SPAM |
Advance filtering for your email to help you reduce viruses and junk email |
| ADVANCE THREAT PROTECTION |
Enhanced protection against Phishing and Impersonation attacks |
| APPLICATION WHITELISTING |
Only approved application can run in your computers and servers preventing unwanted application from being installed |
| PATCH MANAGEMENT |
Keep your computers up to date safe and running at there best performance , we install updates after testing them for 2 weeks |
| OFFICE 365 BUSINESS STD |
Email and much more from Microsoft please visit https://www.microsoft.com/en-au/microsoft-365/what-is-microsoft-365 |
| OFFICE 365 BACKUP |
Keep copies of your email and data even your delete files for 12 month from when they where deleted |
| ASSETS LIFECYCLE MANAGEMENT |
Manage warranty and asset life cycle so you can plan and budget to keep your devices at there best performance |
| ROUTER MANAGEMENT |
Monitor and manage your networking equipment to ensure security and stability |
| FIREWALL MANAGEMENT |
Monitor and manage your networking equipment to ensure security and stability |
| WIFI APP MANAGEMENT |
Monitor and manage your networking equipment to ensure security and stability |
