Remote Assist

Welcome to Toshiba e-Fleet Remote Assistance Tools

Toshiba Remote Assist enables an Authorised Toshiba Technical Specialist to resolve your local issue by accessing your environment through secure connections.

Desktop Remote Applications

Your Toshiba Technical Specialist will advise the unique access details to enter via the links below

TeamViewer

GoTo Assist

e-BRIDGE Remote Assist (eRA)

A secure, cloud-based service that enables authorized support personnel to perform remote maintenance on your devices, ensuring quick issue resolution while maintaining strict access controls. Here is a detailed breakdown of what this means for you:

Security & Access Control

• Only authorized personnel from a contract company with a valid permit can access your device remotely.
• This ensures that unauthorized access is prevented, protecting sensitive data and device integrity.
• Remote sessions are conducted under strict compliance with Toshiba’s security protocols, minimizing risks.

e-BRIDGE Remote Assist User Guide

e-BRIDGE Remote Assist Security Guide