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10:30 to 11:00
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Conference registration
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11:00 to 11:10
Welcome address + introduction
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Welcome address
Garry Pendleton, Head of Marketing & Development, Toshiba
Conference chair introduction Mark Sheppard, former Chief Commercial Officer, GE Digital
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11:10 to 11:30
Opening address
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Living Toshiba
In an age of change and rampant competition how can we stand out? What are the differentiators that sets Toshiba apart from the rest?
- Adapting to change
- Why CX matters
- Toshiba 2020 and beyond
Bret Davies, GM, Toshiba
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11:30 to 12:00
Keynote
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What does the future hold: Work 4.0
What will be the impact of the workforce of the future? In an age of AI, automation and robots – how, what and why do you need to keep pace with your customers.Understand what the impact of digital transformations is on professions.
- Understanding the drivers of technological change
- What will the future of work look like?
- Leveraging new technologies for sustainable growth
- Impact of change on customers, employees and competitors
- How to remain relevant as the marketplace moves
- Understanding future challenges, now
Dr Michael G. Kollo, CEO and Founder, Qurious Analytics
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12:00 to 12:30
Keynote
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Creating value in a changing world
As we enter a time of unprecedented change and disruption, gain an understanding of how emerging technologies will shape our futures and how we communicate with each other.
- Creativity and Connection:The new demands of customers
- A New Digital Reality: How that changes the role of a marketer
- Adopting an innovative mindset in an age of disruption
Damian Madden, Founder, Damian Madden Art
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12:30 to 13:15
Keynote
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Leading in Complexity: Lessons from the SAS
Life on the line, leadership and the quest of leading with precision.
- Understanding our complex operating environment
- Command and leadership in the SAS: Authenticity and Presence
- Executing leadership in complexity and chaos
- Mission Command: ensuring clarity of task and purpose
- Building a high-performance culture
Ben Pronk, Managing Partner, Mettle
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13:15 to 13:45
On-stage-discussion
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Best practice approaches to leadership and management
Changing leadership mindsets to leverage all of organisational talent for revenue generation. An insight into complex adaptive leadership.
- Self-organised approach in times of uncertainty
- Leadership 4.0: why a multifaceted approach to leadership is needed for success
- Authentic leadership – fact or fiction?
Andrew Palmer, General Manager, Sykes Equipment Finance
Nicola Kruger, National Administration Manager, Toshiba
Ben Pronk, Managing Partner, Mettle
Moderator: Mark Sheppard, former Chief Commercial Officer, GE Digital
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13:45 to 14:30
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NETWORKING LUNCH
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14:30 to 15:00
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Toshiba – product launch
John Zoumpoulis, National Technical Product Manager, Toshiba
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15:00 to 15:30
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Why mind-set matters for success
Cultivating a growth mindset incubates the key success ingredients needed to succeed. The belief around growth mindset centres around the belief that “basic abilities can be developed through dedication and hard work – brains and talent are just the starting point. This view creates a love of learning and a resilience that is essential for great accomplishment”.
- Leadership and the techniques needed to optimise performance
- Tools needed in creating a healthy workforce
- Empowering your people to achieve their best
- The importance of culture
Dr Jodie Lowinger, CEO and Founder, Mind Strength
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15:30 to 16:00
Panel discussion
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Partnering for success
Join Garry, in discussion on what is on the forefront of the CIO agenda; Identifying key strategies in winning new customers and customer retention.
- The CIO imperative
- Why understanding customer needs is crucial in identifying technology solutions
- Understanding purchase decisions
- 2020 predictions and beyond
Bridget Gray,VP Asia Pacific IT Services, Korn Ferry
Mark Sheppard, former Chief Commercial Officer, GE Digital
Kelvin McGrath, Founder, MeetingQuality
Moderator: Garry Pendleton, Head of Marketing & Development, Toshiba
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16:00 to 16:10
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Day one conference closing address
Garry Pendleton, Head of Marketing & Development, Toshiba
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16:10 to 16:30
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AFTERNOON TEA – conference close
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19:00 to 19:30
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Pre-gala dinner drinks
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19:30 to 22:00
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Gala dinner + awards
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